 Find the answers to Frequently Asked Questions or please contact us if you need any further help
Choose from the following list and click a question to show the answer
Details about the item
Q. What is the condition of this item?
A. All items are listed as USED, unless stated otherwise.
Q. I can not find the part I require in your eBay shop?
A. We have 1000's of Omega parts in stock and many more waiting to be listed, Please contact us for the part you require and we will list it for you, also use the GM part number in your search, watch this video on GM part numbers.
Q. Do you check your items condition and operation before listing?
A. Yes - Our dispatch team check all our items for condition and operation before listing. We also have a 'Returns Policy' should any issues arise.
Q. Are all your listings genuine Vauxhall parts?
A. Yes - All our listings are genuine Vauxhall Omega Parts, unless stated otherwise.
Q. I would like more photo's of the part I require..will you email them?
A. Yes - Please email us with your email address and we will email photo's of the actual part we will send.
Q. Can I view a part before committing to purchase?
A. Yes - Please contact our customer care team to arrange an appointment.
Q. How can I check your part number is the same as my part number?
A. If you contact any Vauxhall or Opel parts department and quote your Omega registration and the part you require, they will supply you with a part number..or call OSP customer care team and they will advise, watch this video on GM part numbers, you may also want to watch this video on VIN and paint code location.
Q. I have purchased from you before, will I get a loyalty discount?
A. Yes - We really appreciate your custom and we would like to keep you as a valued customer throughout the ownership of your Omega.
Please quote "Repeat Customer" with ALL your future PayPal payments to qualify for your customer discount.
Q. Do you buy Omegas?
A. No - But our parts supplier will always be interested in your Omega in ANY condition. Contact our customer care team for more information.
Postage
Q. How long will it take to get my item?
A. Royal Mail 1st Class Standard 2-3 working days after seller receives cleared payment.
Royal Mail Special Delivery (TM) Next Day 2 working days after seller receives cleared payment.
Collect in person if you need it immediately.
Q. Where do you post from?
A. This item dispatched from Heathrow Area, United Kingdom.
Q. Do you offer international postage?
A. Yes - We ship worldwide to over 225 countries.
Q. Which countries do you post to?
A. To get a list of the 225 countries that we ship to then go to the 'Postage & Payments' tab for the item on ebay and select your country from the list.
Q. How much does it cost to post to my country?
A. To get an estimate of how much it costs to post to your location then go to the 'Postage & Payments' tab for the item on ebay and select your country from the list.
Q. Do you offer postage discounts?
A. Yes - If you purchase more than one item from the same listing, you will automatically receive a postage / shipping discount.
If you purchase more than one item from different listings we will issue a postage / shipping refund when processing your order (Worldwide).
Q. How quick will you post my item?
A. We WILL post your item on the same business working day if your payment is made before 1500hrs.
All courier items will be collected by Parcel Force within 24 hours.
Or your welcome to collect 24/7.
Q. Can I arrange my own courier to collect?
A. Yes - You are welcome to arrange your own courier/collection.
Please contact our customer care team first to arrange an appointment.
Q. What Postal / Shipping Service do you use?
A. For UK parcels we use 'Royal Mail 1st Class', 'Royal Mail Signed For' , 'Parcel Force 24 + 48' and 'Palletline'.
For Worldwide parcels we use 'Royal Mail International Sign For' and 'Parcel Force International'.
NB: All overseas shipments are tracked and will need to be signed for on arrival, We will also email your tracking reference.
Q. Do you Ship Worldwide?
A. Yes - We use a premium international service with guaranteed delivery to 225 countries worldwide.
Q. How do I change your Shipping details to my Country?
A. On ebay click on the 'Postage & Payments' tab for the item then click on the drop down arrow next to United Kingdom. Click on your Country then click "Get Rates" you can now purchase your item.
Pay for the item
Q. How do I pay for my purchase?
A. We accept the following payment methods: PayPal but you can still use a credit card via the PayPal service and you do NOT need an account.
Q. Can I collect my Item?
A. Yes - Collection in person is welcome 24/7. Please contact our customer care team to arrange an appointment, we are based near Heathrow Airport, 5 minutes from the M4 J5 or the M25 J14.
Q. Can I pay with credit card or debit card?
A. Yes - You can purchase using your credit card or debit card via PayPal. Just click on our Buy It Now + Commit to Buy + Pay Now, the next page shows "Review your purchase" click continue, the next page shows "Choose a way to pay" click on Don't have a PayPal account? then follow the payment instructions. Your payment will still be processed via PayPal its quick easy and secure. Any questions please do not hesitate to call our customer care team.
Q. I DO NOT have a PayPal account, Can I use my friends PayPal account?
A. Yes - Just send your friend our listing item number and ask them to type your address into their information box, we will then post your item to the address provided.
Returns
Q. How do I return an item?
A. Our returns policy complies with the UK distance selling regulations, if you need to return an item then please read our 'Returns Policy' and follow the instruction therein.
Other
Q. How can I contact you?
A. There are several options you may use to Contact us for any information you require.
Q. Some of your parts are listed Right Side or Left Side or RH LH how can I be sure I purchase the correct side?
A. We can not use the terms Driver Side - Passenger Side - Off side or Near side in our listings as we ship worldwide and in some countries the Driver Side is on the left. Just to confirm as many customers ask - when you sit inside your Omega looking forward the RIGHT SIDE is your right (also known as the off side in the UK) or RH (right hand).
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